Privacy Policy

Effective Date: 21st May 2025

At Docyn, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

1. Information We Collect

a) Personal Information

• Name
• Email address
• Phone number
• Gender
• Date of birth
• Health-related information (medical history, prescriptions, appointment details)

b) Technical Data

• Device information
• IP address
• App usage statistics
• Crash reports
• Location (if allowed)

c) Health Records

If applicable, users may upload or access personal health records. These are encrypted and used only with your consent.

2. How We Use Your Information

• Provide and improve healthcare services
• Facilitate appointment booking and virtual consultations
• Send notifications/reminders
• Provide customer support
• Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your data. We may share it with:

• Healthcare professionals, only as required for providing services
• Third-party service providers (e.g., for cloud storage or analytics), under strict data protection agreements
• Government/regulatory bodies, when required by law

4. Data Retention

Your data is retained for as long as necessary to provide services or as required by law. You may request deletion at any time, subject to legal and compliance restrictions.

5. Data Security

We use encryption, access control, and secure storage to protect your data. However, no digital platform can guarantee 100% security.

6. Your Rights

You have the right to:

• Access the data we hold about you
• Correct inaccurate data
• Request deletion or data portability
• Withdraw consent at any time

To exercise these rights, contact us at +91-9711013800 or info@technocompanion.com.

7. Children’s Privacy

Our services are not intended for children under the age of 18 unless supervised by a parent or guardian. We do not knowingly collect data from minors without consent.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you via the App or email when major changes are made.

9. Contact Us

If you have any questions or concerns about this policy:

YAS Techno Companion LLP
Phone: +91-9711013800
Email: info@technocompanion.com